Privacy Policy

1. Introduction

Vital Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our cleaning services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or contact us:

• Contact Information: Your name, phone number, and email address.
• Property Information: Your city, address, property type, and approximate property size — provided when you request a quote.
• Service Details: The type of cleaning service you are inquiring about, along with any additional details you voluntarily share in your message.
• Military / First Responder Status: Disclosed voluntarily if you wish to claim our discount.
• Usage Data: Standard web data such as your browser type, device, IP address, pages visited, and time spent on the site. This data is collected automatically and is not linked to your personal identity.

3. How We Use Your Information

We use the information we collect solely to operate our business and serve you better. Specifically, we use it to:

• Respond to your quote requests and schedule cleaning services.
• Contact you by phone, email, or text regarding your service inquiry or appointment.
• Provide you with accurate pricing and service information relevant to your property.
• Apply applicable discounts (military, veteran, first responder).
• Improve our website and better understand how visitors use it.
• Send occasional follow-up communications about your service (we do not send marketing spam).

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We will never share your data with advertisers or marketing companies. We may share your information only in the following limited circumstances:

• Service Providers: We may use trusted third-party tools (such as scheduling software or email platforms) that process your information solely on our behalf and are contractually bound to keep it confidential.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business Transfer: In the unlikely event that Vital Cleaning Services is sold or merged with another entity, your information may be transferred as part of that transaction. You will be notified of any such change.

5. Cookies and Tracking Technologies

Our website may use basic cookies and similar tracking technologies to improve your browsing experience. These are small data files stored on your device that help us understand how you use the site. We do not use tracking cookies for advertising purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps or Google Reviews. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting any personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you would like your information removed from our records, please contact us using the information below and we will honor your request promptly.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any future communications from us.

To exercise any of these rights, please contact us at the information provided below.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Business: Vital Cleaning Services
• Phone: 918-921-7115
• Website: myvitalcleaning.com
• Location: Tulsa, Oklahoma